Purchasing Lightroom

In Personal on 2009-01-30 by Jukka Zitting

After buying a new camera a while ago I’ve been thinking about upgrading from Picasa to a bit more powerful tool for organizing and editing my photos. I had heard good things about Lightroom so I decided to give it a try. So far I’ve been very happy with the trial version. Even though the price seems a bit high compared to the free alternatives, I today decided that the license is well worth buying.

So I followed the “Buy” button, entered my credit card information in the online form and approved the order expecting to see the serial number of my new license on the next page. It wasn’t there. Instead Adobe tells me that my order is “being processed” and that I should wait for an email with the license details.

OK, I figure, the email will reach my mailbox in a few minutes. I check the latest tweets and feeds before going back to my mailbox only to find nothing from Adobe, not even a confirmation that the order was received. I check my spam filters, but find nothing relevant there. Anyway, it’s time for my dance class so I leave the matter for now. Two hours later there’s still no message from Adobe. Only an hour after that I receive a message that tells me that the order has been “edited”, but there’s still no sign of the serial number I’m waiting.

Finally, almost five hours after placing the order I get an email message containing the serial number of my license. Five hours is actually pretty good for a process with humans involved, but I’m surprised that the online license purchase process hasn’t been fully automated already years ago. That seems like a no-brainer for a company like Adobe.

Anyway, I’m now a happy Lightroom user and you’ll probably start seeing more of my photos also in here as I get my photo workflows back in shape.


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